Hospitals / Wellness

– Program –

“Patients who are treated with empathy and care suffer less and heal sooner.”

 

~ Piero Ferrucci, The Power of Kindness

 

 

“Patients of physicians who communicate well – by expressing empathy and concern, providing information on the illness and its treatment and encouraging patient participation in decision-making, for example – are 19% more likely to follow their physicians’ recommendations on medication, diet, exercise and screening than those patients whose physicians communicated poorly.”

 

~ Haskard Zolnierek, Kelly B.; DiMatteo, M. Robin (2009).
Physician Communication and Patient Adherence to Treatment: A Meta-Analysis. Medical Care

Practical, skills based communication training to assist clinicians who need to have difficult conversations with patients and colleagues in challenging situations.

Good communication is both a sword and shield. Effective interactions improve team function and can be a powerful motivator to improve health outcomes. Similarly, good communication can be a key defence against complaints and claims.

However, care often falls short of those goals. From domination-style management, fear and judgment-based practitioner relationships, and a poignant separation between physical, mental, and emotional care, the costs of these factors are enormous. One of the most effective way to evolve this problematic culture is to shift the language used by those providing care.

Benefits

 

  • Enhance treatment by deepening empathy, and increasing genuineness and acceptance of clients
  • Teach clients a model to enhance relationships
  • Empower clients by helping them identify, embrace and fulfill their needs
  • Help clients transform anger, guilt and shame into self-understanding and growth
  • Help clients release anxiety and fear and live with greater ease and freedom through connection with underlying needs
  • Learn effective self-care strategies to prevent provider burnout

Doctors, Therapists, Counselors, Coaches

Recognizing that there are many effective theoretical orientations, we predict NVC will become a valuable tool in your practice. It will provide you with a model to enhance and deepen empathy, genuineness and acceptance in the therapeutic relationship. NVC contributes critical components to the treatment of Depression and Anxiety by helping clients identify and connect with unmet needs and learn to access inner wisdom to fulfill needs.

NVC helps clients heal from relationships and events that have stimulated pain. Our NVC program offers step-by-step processes to transform anger, guilt, shame into self-understanding and growth, and to help clients free themselves from fear thus increasing clarity and serenity. NVC contributes to increased empathy and understanding among members thus enhancing the therapeutic process.

Regardless of your own role, you can become an agent of transformation within your organization and beyond with our services: coaching, consulting, facilitation, and custom-tailored training.

Our team has put together programs and resources to provide you and your organization with the tools you need to become local, national, and global leaders for transformational change.

NVC Singapore can help Hospitals with

 

  • Promote patients’ healing by creating a culture of compassion
  • Empathy fatigue among staff
  • Increase patient and family satisfaction through empathic listening
  • Avert lawsuits through sincere understanding of patients’ complaints
  • Increase employee retention and prevent staff burnout by teaching and providing strategies for self-care
  • Resolve conflict between staff quickly and effectively
  • Build teams that work collaboratively

NVC among teams and across disciplines is a necessary component of healthcare organizations. We are prepared to teach your staff a communication model that increases cooperation and enhances collaboration.

We can support staff in developing empathic listening skills and full presence – attributes known to increase patient and family satisfaction and reduce lawsuits.

We can help create circles of support, which can prevent burnout and increase employee satisfaction and retention.

Lastly, we can help you institute a culture of compassion aimed at promoting patients’ healing from the CEO, to security staff, nurses, telephone staff and surgeons.

To learn more about how we could work together, please fill out our contact form.