~ Piero Ferrucci, The Power of Kindness
~ Haskard Zolnierek, Kelly B.; DiMatteo, M. Robin (2009).
Physician Communication and Patient Adherence to Treatment: A Meta-Analysis. Medical Care
Good communication is both a sword and shield. Effective interactions improve team function and can be a powerful motivator to improve health outcomes. Similarly, good communication can be a key defence against complaints and claims.
However, care often falls short of those goals. From domination-style management, fear and judgment-based practitioner relationships, and a poignant separation between physical, mental, and emotional care, the costs of these factors are enormous. One of the most effective way to evolve this problematic culture is to shift the language used by those providing care.
Recognizing that there are many effective theoretical orientations, we predict NVC will become a valuable tool in your practice. It will provide you with a model to enhance and deepen empathy, genuineness and acceptance in the therapeutic relationship. NVC contributes critical components to the treatment of Depression and Anxiety by helping clients identify and connect with unmet needs and learn to access inner wisdom to fulfill needs.
NVC helps clients heal from relationships and events that have stimulated pain. Our NVC program offers step-by-step processes to transform anger, guilt, shame into self-understanding and growth, and to help clients free themselves from fear thus increasing clarity and serenity. NVC contributes to increased empathy and understanding among members thus enhancing the therapeutic process.
Regardless of your own role, you can become an agent of transformation within your organization and beyond with our services: coaching, consulting, facilitation, and custom-tailored training.
Our team has put together programs and resources to provide you and your organization with the tools you need to become local, national, and global leaders for transformational change.
NVC among teams and across disciplines is a necessary component of healthcare organizations. We are prepared to teach your staff a communication model that increases cooperation and enhances collaboration.
We can support staff in developing empathic listening skills and full presence – attributes known to increase patient and family satisfaction and reduce lawsuits.
We can help create circles of support, which can prevent burnout and increase employee satisfaction and retention.
Lastly, we can help you institute a culture of compassion aimed at promoting patients’ healing from the CEO, to security staff, nurses, telephone staff and surgeons.